Monitoring center Operator
Join our team as Monitoring Center Operator! In this role, you'll be the first point of contact for our clients, providing exceptional technical support and resolving a wide range of hardware, software, and network-related issues. If you have a passion for technology, excellent communication skills, and a desire to learn and grow in the field of cybersecurity, this is an excellent opportunity to kickstart your career.Job offer information
Working with us, gives you opportunity to:
-work for stable and established mid-sized Slovak company
-work-life balance and career development
-financial support in life situations
-recreation voucheres
-multisport card
-fully paid anonymous therapy sessions
-opportunity to volunteer in organisation of your choosing
-supplementary pension savings
-healthcare benefit package
-budget for HW & SWInformation about the companyWe are currently one of the largest IT service providers in Central and Eastern Europe with offices in Slovakia, Czech Republic, Bulgaria, Romania, Turkey and Poland. We employ over 800 qualified and experienced specialists from our state of the art delivery centers and technical training facilities. We are strategic partners with leading technology companies including: Cisco, Microsoft, Oracle, Avaya, IBM and HP to name a few. Soitron is also one of the very few Cisco Master Unified Communications accredited companies in Europe. More about us at www.soitron.com.
- respond to different types of incidents and requests for technical assistance via phone, email, ticket tracking system, or monitoring system
- diagnose and resolve technical hardware and software issues
- follow standard internal procedures
- identify and escalate situations requiring urgent attention
- escalate issues and seeks advise when faced with non-standard issues
- 24/7 support
- prepare analysis and reports
- experience with the PC installation and configuration (HW, SW, OS)
- customer service orientation
- problem analysis and solving
- basic cybersecurity knowledge (advantage)
- good team player with ability to work in demanding environment
- communication skills, both verbal and written
- fluent English
Working with us, gives you opportunity to:
-work for stable and established mid-sized Slovak company
-work-life balance and career development
-financial support in life situations
-recreation voucheres
-multisport card
-fully paid anonymous therapy sessions
-opportunity to volunteer in organisation of your choosing
-supplementary pension savings
-healthcare benefit package
-budget for HW & SWInformation about the companyWe are currently one of the largest IT service providers in Central and Eastern Europe with offices in Slovakia, Czech Republic, Bulgaria, Romania, Turkey and Poland. We employ over 800 qualified and experienced specialists from our state of the art delivery centers and technical training facilities. We are strategic partners with leading technology companies including: Cisco, Microsoft, Oracle, Avaya, IBM and HP to name a few. Soitron is also one of the very few Cisco Master Unified Communications accredited companies in Europe. More about us at www.soitron.com.