Monitoring as a service significantly streamlines the operation of OMS Company

MONITORING AS A SERVICE SIGNIFICANTLY STREAMLINES THE OPERATION OF OMS COMPANY

Production

OMS decided to benefit from all advantages of monitoring as a service. This solution is able to solve issues relating to IT infrastructure as a complex system, performance and load of individual devices, components as well as applications. Correct set-up of processes can save time and decrease or minimize the production outage. New monitoring solution provides OMS also with significant cost savings.

Case study was published 13.04.2017

Requirements

To create a concept of modern monitoring service minimizing negative impacts of unexpected incidents on OMS operation.
To alert about specific incidents and monitor defined parameters.
To avoid and eliminate infrastructure outages.
To ensure smooth and continual operation of the company.
To disburden IT department of time-consuming maintenance.

Our solution

Full migration to new monitoring as a service solution.
Transition of competencies to service provider.
Development of additional features based on customers’
requirements.
Service of providers’ certified specialists.
Reduction of hardware requirements on monitoring infrastructure.

Results

Modern monitoring service flexible to handle all dynamic changes in IT infrastructure.

Automation of specific tasks with no need for administrators' interaction, who can dedicate their time to other work activities.

Elimination of hardware outages that may endanger or interrupt the production process of the company.

Automatic ticket assignment to relevant team of specialists responsible for its resolving.

IVAN KOLLÁR

Senior Monitoring Consultant (Soitron, s.r.o.)

Monitoring service is capable to actively monitor all selected parts of infrastructure (such as switches, routers, servers, etc.) according to customized settings and defined parameters.

Stable and secure enterprise network enhances the prosperity of OMS

Stable and secure enterprise network enhances the prosperity of OMS company

Production

At present, the OMS Company is one of the leading lighting companies in Europe. Similar rapid developments of companies are often accompanied by issues related to IT infrastructure. OMS Company was not an exception. After the disk array collapsed in their server room, data was lost and production was forced to stop for several days, it was more than certain that it had to go through a radical redesign of the network infrastructure.

Case study was published 15.08.2016

Requirements

To build a modern and stable IT infrastructure prepared for future development of the company
To eliminate drop outs, weak throughput, and network response
To protect company network from viruses and other harmful malware
To ensure continuous production and operation of the company
To simplify IT infrastructure management and disburden the IT
department of labour-intensive and time-consuming maintenance

Our solution

Comprehensive upgrade of the network core and data center
Redesigning of the network access layer in administration and technological premises
Securing the network – protection of e-mails and data transfers
Building a Wi-Fi solution in the highavailability mode with permitted drop-out within 3 seconds

Results

IT infrastructure, which supports business activities of the company and enables its operation without drop outs, and thus without administration and production downtimes

Setup of conditions for effective automation and monitoring of production and logistics

Elimination of threats in the form of virusinfected e-mails and presence of malware

Improvement of the network response and throughput to increase comfort, labour efficiency, and productivity of employees

Stability of the network enabling its administrators to focus on important tasks instead of troubleshooting of common problems

JÁN VACULA

IT Manager of OMS

We realized that the company needed a stable and reliable IT infrastructure, which would work almost without care and with minimum maintenance cost. We saw a big potential in the solution by Soitron, as the designed infrastructure is so modern and stable that it is able to provide us with continual running of our production even in case of further expansion of the company.

MONITORING SERVICE IMPLEMENTATION FOR JOHNS MANVILLE

Production

A system that monitors your infrastructure, operating systems and the status of applications is, in the eyes of many, prohibitively costly in terms of the initial investment and the need to employ a team of trained specialists. But there’s a cost-effective alternative: “Monitoring as a service” – a simple solution used, among others, by Johns Manville.

Case study was published 25.07.2016

Prior state

Licensed HP SIM monitoring tool
Limited choice of hardware vendors
Difficult customization
A local IT team dedicated to ad-hoc issue-solving
System with no ITSM processes
Service Desk services unavailable

Present state

A modern monitoring service flexibly adapting to ever changing IT infrastructure
Automated tasks with no human interaction required
Elimination of any hardware failures that could have adverse effects on the production
Improved IT infrastructure stability
Automatic incident assignment to appropriate teams dedicated to handling and resolving the issue

Solution

Standardized solutions tailored to customer’s needs.

Predefined parameters in SLA.

Powers and responsibilities transferred to the service provider.

Use of certified personnel of service provider.

IVAN KOLLÁR

Senior Monitoring Consultant (Soitron, s.r.o.)

With collected data analysis the customer gets a full picture of how well their corporate infrastructure works, how effective their efforts are and what is the level of utilization of individual components. One of the major benefits is also the cost effectiveness.

Case study category: Production