Since improving efficiency is a neverending process, Soitron’s collaboration with HPE transformed overtime to managed service with clearly defined measurable parameters.
Case study was published 18.06.2020
Requirements
- Create location strategy, and set the right operating model
- Create a near-shore competence centre with aim to pursuit sales opportunities
- Address fast ramp-up requirements for the Centre of Excellence
- Transfer knowledge from on-shore locations to nearshore competence centre
- Introduce synergies by collocating business functions that were initially geographically fragmented
- Save costs and increase team efficiency
Solution
- Offering complex T&T (Transform and Transition) partnership model
- Providing advisory services for setting-up ultimate location strategy
- Agile approach to operations ramp-up
- Relocating and consolidating processes from on-shore locations to the single
competence centre - Assistance with shaping the service delivery to enable performance driven (KPI) as opposed to Time & Material driven solution
Outcomes
Fast transfer and launching of processes in the new location
Enabling better collaboration by collocating several functions into single Centre location
At least 30% staffing cost savings compared to the previous solution
Subsequent transition to managed service model with set Key Performance Indicators driving further service excellence for the centre.