IT Service Management

Soitron’s ITSM offering provides structured and process-oriented approach to IT service management based on years of experience from successfully delivered transformation programmes, managing IT operations for our customers, strong technological partnerships, and skilled resources from nearshore delivery centres.

WHAT WE DO

Transformations and Migrations To cloud or on premise / From legacy to new ITSM tools / Tools consolidation

Automation & Virtual IT agent

Machine Learning & AI

Performance Analytics & process optimisation

HOW WE DELIVER

Discover & Analyse

Assess organisational IT service maturity:
Asset Lifecycle & Release Mgmt.
Cybersecurity
Incident Management
Change & Problem Management
Capacity & Availability Management
OPEX
Requirements Gathering

Initiate & Plan

Define Target Operating Model
Setting goals/KPI & success criteria
Transformation Programme Planning
Change Planing
Risk Management Planing
Resource Planning

Architect & Design

Architect Solution
Select Best-fit ITSM Toolset
Customize the Design
Tools integration
Configure for deployment

Deploy

Run Change Programme
Deliver Solution
Integrate Tools
UAT & Go-Live

Run & Operate

Smooth Transtion to BAU
Hypercare Warranty Period
Benefits Realisation
24/7 Support of ongoing Operations

BENEFITS

One Stop Shop platform to address complex IT environment
Ability to tailor service and customise tools
Non-technology biased solutions – multiple vendor partnerships
Flexible framework that can comply with major IT industry standards
No downtime to ongoing operations

ITSM