SOITRON SERVICE DESK our team of specialists is at your disposal 24/7, contact takes place via e-mail or telephone
COVERAGE OPTIONS choose 8x5, 24x7 or customized package according to your business needs
REGULAR MEETINGS regular meetings on a monthly, quarterly or annual basis
MONITORING constant proactive supervision of critical services and infrastructure
PROPHYLAXIS prophylaxis is a professional cleaning and subsequent testing of hardware
FAST RESPONSE TIME we resolve critical incidents within 30 minutes
IT SUPPORT ACCORDING TO YOUR BUSINESS NEEDS
Choose the IT support coverage that suits you the best. We can cover work week or be available for you around the clock. Choose from provided models, or let us design you a special package for your business.
As part of the 8×5 support, we will handle your requests during working days.
The Soitron Service Desk is available to you 24/7, throughout the year, including holidays and weekends.
Let us design a custom option to suit your business requirements.
IT SUPPORT – SLA PACKAGES
Our packages are tailored for 8×5 and 24x7x365 coverage. In order to provide the best possible value to our clients, we have divided our services into three categories to adjust to your needs.
BRONZE
Response time (according to chosen option) 2 hours.
Annual meetings
Shared Account Delivery manager
√ Service Desk
√ Monitoring
√ Vendor Support Management
√ Return Mechandise management
√ IT Consultations
X Spare Sarts Management
X Hardware Renewal Management
X Critical Updates
X Prophylaxis
SILVER
Response time (according to chosen option) 1 hour
Quarterly meetings
Shared Account Delivery manager
√ Service Desk
√ Monitoring
√ Vendor Support Management
√ Return Mechandise management
√ IT Consultations
√ Spare Sarts Management
√ Hardware Renewal Management
X Critical Updates
X Prophylaxis
GOLD
Response time (according to chosen option) 0.5 hour
Monthly meetings
Dedicated Account Delivery manager
√ Service Desk
√ Monitoring
√ Vendor Support Management
√ Return Mechandise management
√ IT Consultations
√ Spare Sarts Management
√ Hardware Renewal Management
X Critical Updates
X Prophylaxis
Our Customers
IT Consulting Services
Do you want to improve your IT or help with designing the new solutions? Our certified system engineers and architects will help you find the right solution for your infrastructure. At Soitron, we believe that new technologies deployment can lead to growing revenues and increased customer satisfaction and are the key idea behind our customer consultation services.
Want to know more about our IT support services offer? Read more in our detailed brochure.
Contact us
If you are looking for remote IT support, you are in the right place. Leave us your contact information and we will get back to you.